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How to Manage Held Orders (Android)

Learn how to Access held orders, reprint held orders, void items and entire orders.

Written by Kevin Cheav

Quick answer: Tap the menu icon (three lines) in the top-left corner of the screen. Select Held Orders from the menu. ​


📁 How to Access Held Orders

  1. Tap the menu icon (three lines) in the top-left corner of the screen.

  2. Select Held Orders from the menu.
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    Select Held Orders from the menu

🖨️ How to Reprint a Held Order

  1. Navigate to Held Orders.

  2. Find the order you want to reprint.

  3. Tap Print — this will reprint the entire order.
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    Tap Print — this will reprint the entire order

🗑️ How to Void Items from a Held Order

  1. Open the Held Orders list.

  2. Locate the order and tap Load to open it in the POS screen.

    Nomni POS app (Android) held orders list with the Load button highlighted
  3. On the POS screen, swipe left on the item you wish to void (swipe left from the price).​

  4. Tap the trash can icon.
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    Tap the trash can icon

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  5. Choose a delete reason, then confirm the deletion.
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    Nomni POS app (Android) Delete Reason dialog with Cancel and Confirm buttons

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  6. Tap Send once adjustments have been completed


❌ How to Void an Entire Held Order

  1. Go to Held Orders.

  2. Find the order you want to void and tap Delete.
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    tap Delete
  3. Select a delete reason and then confirm

  4. Your held order is now deleted.
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Note: When you void an order or item, it will send a cancellation docket to the Kitchen to inform them.


Need help?

Email [email protected] or call 1300 445 483.

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