Quick answer: Tap the menu (three lines) and choose Order History . Tap the order, then Refund . Then follow the steps below.
Reservations is no longer available to new customers. If you use Reservations today, the reservation parts of this article keep working until Reservations is retired on 3 November 2026. Your account manager can help you move to another booking option before then.
Use this guide to refund an order on Nomni POS for Android, an online order or a reservation deposit.
Before you start
Who: a manager or admin. Staff roles can't refund.
The order must be finalised. If it isn't, cancel it instead.
Nomni POS for Android
Tap the menu (three lines) and choose Order History.
Tap the order, then Refund.
For a full refund, tap Select All, then Refund. For a partial refund, select the items and quantities, then Refund.
On Refund Reason, pick a Reason, add Comments if needed and tap Confirm. If the order was paid by card, finish the refund on the terminal.
What you should see: the order marked as refunded in Order History.
Online order
Refund it from the order in your online ordering console. See the online ordering refund article in this help centre.
Reservation deposit
Go to Reservations > Reservation Sales Report.
Click the refund arrow next to the reservation.
What you should see: the deposit shown as refunded. The customer sees it in 5 to 10 business days.
Rejecting a booking doesn't refund the deposit automatically.
If something goes wrong
The Refund button is missing or fails: log in as a manager or admin, then update and restart Nomni POS.
Customer charged twice or order missing from history: contact us with the time, amount and last 4 digits of the card so we can trace it.
Need help?
Email [email protected] or message us from the chat in Nomni Console. Tell us your venue name, the device and what you have already tried.
You can also call 1300 445 483.