Skip to main content

Loyalty, coupons, gift cards and rewards reports: merchant FAQ

Set up loyalty, coupons and gift cards, and read your Brandollar and loyalty reports

L
Written by Lucien Hopkinson

Quick answer: A quick guide to loyalty, coupons, gift cards and rewards reporting for Nomni merchants. Each answer links to the full how-to guide. Diners asking about their app balance can see the Nomni Loyalty app FAQ for diners .

A quick guide to loyalty, coupons, gift cards and rewards reporting for Nomni merchants. Each answer links to the full how-to guide. Diners asking about their app balance can see the Nomni Loyalty app FAQ for diners.


Loyalty program setup


Coupons

  • Coupons on Nomni POS: Set up coupons in Nomni Console under Sales > Coupons: click Add Coupon, enter a name, code and a % or $ discount, click Sync Coupons, then sync modifiers on the POS. General coupons show as a button in the POS Discount popup; Code-Only coupons are scanned or searched with a $ first (e.g. $CREAMY).

  • Creating coupons for Nomni Ordering: Enter coupon name and description. Make the coupon ‘’active’’ or you can activate it later when required.

  • Member-only coupons: Only for logged in customers This is for someone who has signed up with the Nomni Ordering system

  • Coupon deep links and availability: In the Nomni Ordering console, go to Specials > Coupon Codes, create or edit a coupon and turn on Allow Deeplinking. This creates a promotional link and QR/NFC link that applies the coupon automatically.

Member-only coupons:

  1. Only for logged in customers This is for someone who has signed up with the Nomni Ordering system

  2. Customers with member id (integrated platforms) This is for someone who is also getting a member id passed across via either a SSO or POS integration. This must be enabled with #1

Nomni POS Console Sales By Coupon report

Perks (targeted offers)


Gift cards and vouchers

  • About gift cards and vouchers: Vouchers and gift cards are made in the Loyalty Marketing module. A voucher is used in one transaction and can't be reloaded. A gift card can be used several times until its balance reaches $0.

  • Online gift cards: Sell gift cards online from Nomni Console: turn on Online Gift Cards, set denominations and the email template, then publish. Buyers can email the card to a recipient; it can be redeemed in-store straight away.

  • Manually generated gift cards, automated vouchers and triggered vouchers In short: A manual gift card is a physical card that's activated by scanning it at the counter when sold. First create a product in Nomni Console (Products > Add Product), tick Is Voucher under Price and add it to your POS menu.

  • Not scanning? Voucher or gift card not redeeming: Build the order on Point of Sale and tap Pay. Tap VOUCHER.

About gift cards and vouchers:

  1. Log into your HQ account

  2. Go to Loyalty Marketing > Vouchers and Gift Cards > Vouchers and Gift Cards

  3. Refer to the Site column on the very right column to see where a voucher/gift card was purchased.


Loyalty and rewards reports

  • Brandollar balance on your statement: The Brandollar Balance Overview section provides an overview of any changes in this statement period to the total Brandollar value currently held by customers.

  • Brandollar sales and redemptions: The Brandollar Sales section provides details about customer purchases of Brandollars. This will not provide any information about the redemption of Brandollars during the statement period.

  • How many Brandollars haven't been redeemed?: The Closing Brandollar Balance will show you both the Credit Amount (the total Brandollar credit available for customers to spend) and the Cash Amount (the cash you will receive once all Brandollars have been redeemed).

  • Nomni Loyalty Pay vs Brandollar transactions: Here's a simple guide to help you differentiate between these two transaction types.

  • Which Nomni Console report should I use?: Pick the report from what you need: Sales Activity for sales over time, Tender Report for payment methods, Product Sales for item mix, and Register reports for a shift. Open Nomni Console > Reports and choose that report for your dates.


A diner says their rewards were declined at your venue

Ask them to check they're paying with the right brand's dollars and are signed in to the right account. If it still fails, send us the diner's mobile number, the time and the amount so we can check the transaction.


Need help?

Email [email protected] or call 1300 445 483.

Did this answer your question?