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Why can't I edit my loyalty settings?

Loyalty pages are read-only when your loyalty is managed by the Nomni onboarding team.

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Written by Lucien Hopkinson

Quick answer: Read the banner at the top of the page. You can still view your rules, transactions and customer points. Then follow the steps below.

If your loyalty programme is connected to the Nomni Loyalty app, some Loyalty Marketing pages become read-only, and a banner explains that the onboarding team manages the configuration.

Before you start

  • Any Nomni Console user.

Steps

  1. Read the banner at the top of the page.

  2. You can still view your rules, transactions and customer points.

  3. To change earning or redemption rules, contact your account manager or message us with the change you want.

If something goes wrong

  • The banner says "Integration status unavailable": refresh the page. If it stays, message us.

Still need help?

Message us in chat or email [email protected] with your venue name and a screenshot of the page.

You can also call 1300 445 483.

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