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Stay in this chat: do not open a second conversation

Why keeping one chat open gets your issue fixed faster

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Written by Lucien Hopkinson

Quick answer: Keep talking in the chat you already have open. Replying in the same chat keeps the full history in one place, so you don't have to explain everything again.

These steps are for anyone chatting with Nomni Support.


What to do

  1. Reply in the same conversation with your next message.

  2. If you already opened another chat by mistake, tell us in the chat you are using now. We will keep helping there.

  3. Prefer to talk? Ask in this chat for a call, and leave your name, venue, best number and a good time to call.

What you should see: a teammate continues in the same thread, without asking you to start again.


What not to do

  • Do not open a second chat for the same issue.

  • Try not to contact us about the same issue on another channel (WhatsApp or email) while the chat is open, so your details stay in one place.


Need help?

Message us in the app, email [email protected], or call 1300 445 483 (7 AM–11 PM Sydney/Melbourne time, every day).

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