Quick answer: On the Table Ordering iPad, tap Powered by in the top right corner. Enter the staff PIN if asked. Then follow the steps below.
This guide covers the settings inside the Table Ordering app on the table iPad. Settings in Nomni Console are in "Table Ordering Settings: logo, theme and configuration".
Connect for the first time
Make sure the Table Ordering iPad and the Master POS are on the same Wi-Fi.
Choose iOS or Android to match your Master POS.
Type the Master POS IP address and tap CONNECT, or tap DISCOVER and pick your Master POS from the list.
What you should see: the Table Ordering home screen. "Empty IP Address" or "Invalid IP Address" means the address is missing or mistyped.
Open the settings
On the Table Ordering iPad, tap Powered by in the top right corner.
Enter the staff PIN if asked.
Tap a group on the left to see its settings.
What you should see: the POS Setting screen.
Settings
Group | What it does |
Connection | Device IP Address, Master POS IP Address with CONNECT, and DISCONNECT. POS Platform (iOS or Android) tells the app which type of Master POS to look for. Pick Android if your Master is Nomni POS for Android.    |
Table | Allow Table Input: customers type their table number. Reverse Table Order: swaps the order of the table buttons. Enable Activate Table: orders can be sent without activating the table on the POS. Table Options (SELECTIONS): assign tables to this iPad. RELOAD: Reload Supported Tables From Master. |
Staff PIN | With an iOS Master: Update Staff PIN sets a 4-digit PIN on this iPad. With an Android Master: Require a PIN to change settings uses your POS staff PINs. |
Sync Data | SYNC Products and Menus and SYNC Settings from the Master. |
Image Information Display | Start after (seconds idle before ads play, default 600) and Transition interval (seconds per image, default 10). |
Change Working Mode | Enable Cart: customers build a cart before sending. Changing it clears items not yet sent. Enter Staff PIN To Send Order: staff enter a PIN to send each order. |
Languages | Language selection: which languages customers can choose. |
Request Call | Show Request Assistance and Show Request Bill buttons. |
Enable Note | Lets customers add notes to items. |
Enable Virtual Menu | Customers can browse the menu but not send orders. |
Price and Bill | Hide Price and Bill: hides prices on the menu; the total still shows at checkout. |
Session Limit | Last Order Time (Minutes): reminds customers to place their last order before the session ends. |
App Information | Version and UPDATE APP. |
If something goes wrong
"No staff accounts found. Please add a staff member to continue."
With an Android Master, the PIN settings need staff set up on the POS. Add a staff member in Nomni Console, sync the POS, then SYNC Settings here.
"No staff PINs found. Please assign a PIN to at least one staff member."
Give at least one staff member a PIN, then sync.
"Connecting to Master Device" keeps retrying
Check both iPads are on the same Wi-Fi and the POS Platform matches your Master. Then see "How to connect Nomni POS with Table Ordering".
The Wi-Fi dropped
When the Wi-Fi comes back, the app shows "Reconnecting to Master Device.." and reconnects to the last Master POS by itself. If it keeps retrying, follow the steps above.
"A discount has been applied to your order, do you want to cancel the applied discount and redeem this coupon?"
A customer scanned a coupon on an order that already has a discount. Tap YES to remove the discount and use the coupon, or NO to keep the discount.
"Redeem Coupon" – "Once redeemed, the Coupon cannot be returned"
The customer is redeeming a prize coupon, for example from spin the wheel. Tap CONTINUE to use it now or CANCEL to keep it for later.
"The scanned QRCode is invalid"
The app didn’t recognise the QR code. Check it’s a coupon or prize from your venue and try again.
Tables missing
Tap RELOAD under Table to reload supported tables from the Master.
What customers see on the menu
Items and extras marked New or Popular on Nomni POS show a badge. To change an item's tag, long-press it on the POS menu.
Sold-out items show as sold out.
Customers can't choose a course in the Table Ordering app.
Need help?
Email [email protected], call 1300 445 483, or message us from the chat in Nomni Console. Tell us your venue name, the device and what you have already tried.