Quick answer: In Studio, go to Loyalty App & Rewards › Basic Setup › Sign-up Details. Switch on the details you want and tick Required for any that members must fill in.
What this is for
Sign-up Details chooses what customers are asked when they join your loyalty program. Phone number and first name are always asked.
Before you start
The Enhanced Experience must be on under Enable Features. Until it is, Sign-up Details is greyed out.
Steps
In Nomni App and Studio, Go to Loyalty App & Rewards and open the Basic Setup tab.
Scroll to Sign-up Details, between Enable Features and App Settings.
Birthday: switch it on to ask for it. This lets you run birthday rewards. Tick Required if every new member must give it.
Postcode and country: switch it on to ask for it. This shows you where your members live. Tick Required if needed.
Last name: this is Always asked. Tick Required if members must fill it in.
Email: switch it on to ask members to add an email and confirm it with a code.
What you should see: Your choices are saved as you make them. New members see the details you switched on. Optional ones show without an asterisk, and required ones must be filled in.
What if it doesn't work?
Sign-up Details is greyed out. Turn on the Enhanced Experience under Enable Features first.
There's no Required tick box. Switch the detail on first. Required shows once it's on.
Existing members weren't asked. These settings apply to new members. To ask existing members for missing required details, see How to ask existing members for missing sign-up details in Nomni App and Studio.
Need help?
Email [email protected], call 1300 445 483, or chat with us in Nomni Console.