Quick answer: If you've added a new Abacus label printer (such as a POS-LP1X or POS-LP1S) and Nomni POS finds it but no labels print, the POS has probably saved it as the wrong model. Delete it from the printer list, turn the printer off, then add it again by typing its IP address and choosing Abacus and your exact model. You don't need to install any software.
Who this is for: venue managers using Nomni POS on iPad with an Abacus-brand label printer. Do these steps on the Master iPad (the main POS iPad that the other iPads sync with). For Zebra label printers, see How to set up a Zebra label printer instead.
How do I check if the printer was saved as the wrong model?
On the Master iPad, tap the printer icon in the top bar to open your printer list.
Find your label printer and check the brand and model shown for it. A label printer should read Abacus: POS-LP1X, Abacus: POS-LP1S or another model that starts with POS-L.
Tap the printer to open its details.
What you should see: a label printer has no Use Raster Printing row. That row only appears for receipt printers. If you see Use Raster Printing, or the model doesn't start with POS-L, Nomni POS is treating your label printer as a receipt printer, so labels won't print. Follow the next section.
How do I re-add the label printer with the right model?
Before you start, write down the printer's IP address (for example 192.168.9.33), its name, and which printer locations are ticked for it (for example Assembler). Deleting a printer removes its settings and locations, so you'll set them again.
In the printer list, tap the label printer, then tap DELETE and confirm.
Turn the label printer off, or unplug its network cable. This stops Nomni POS reading the wrong model from it again.
Swipe Nomni POS closed, open it again and wait about 30 seconds.
Tap the printer icon in the top bar, then tap ADD PRINTER.
Type the printer's IP address and tap NEXT STEP. Nomni POS shows Searching Printer.... Because the printer is off, it won't find it and shows the Printer Brand list instead.
Choose Abacus, then choose your exact model from the Printer Model list, for example POS-LP1X. The model is printed on the label on the printer. If your model isn't listed, choose Other... and type the model name, which starts with POS-L.
Tap NEXT STEP. Under Select Printer Locations Below, tick the same locations it had before, then tap NEXT STEP to add the printer.
Turn the label printer back on, or plug its network cable back in. Nomni POS keeps the model you chose.
Open the printer list again and tap the printer. Type its old name in Printer Name. Check it reads Abacus with your POS-L model and that there's no Use Raster Printing row.
Send a test order with an item that prints a label.
What you should see: the label prints for the item in your test order.
What if it still doesn't print?
"This IP Address is being used": the old printer is still in the list. Delete it first, then add the printer again.
The printer has an error light or beeps: check the label roll is loaded under the guides, the lid is fully closed and the printer isn't out of labels. Turn it off, wait 10 seconds and turn it on.
Test labels print but order labels don't: the printer works. Check the products that need labels have the label printer's location set in your menu, and that the same location is ticked on the printer.
The printer isn't on your network: check the iPad and the printer are on the same POS network. On the iPad, go to Settings > Wi-Fi, tap the i next to your POS network and turn Private Wi-Fi Address off. Then go to Settings > Nomni POS and turn Local Network on, and swipe Nomni POS closed and open it again.
Need help?
Message us from the chat in Nomni Console, email [email protected], or call 1300 445 483. Tell us the printer model, its IP address and what the printer list shows for it.