All CollectionsTroubleshootingTroubleshooting42 articlesArticlesStay in this chat: do not open a second conversationWhy keeping one chat open gets your issue fixed fasterHow to fix Nomni KDS disconnecting or missing ordersFor kitchen screens that drop off and come back, or miss the odd order: keep the apps awake, keep one network, and resend failed orders.How to fix a customer display that isn't connecting or showing the orderFix a customer-facing display (Customer Screen) that shows Connected: No or a blank order.Why are there duplicate, stuck or old dockets on Nomni KDS?Fix dockets that repeat, won't clear or stay from a previous day.Why didn't my password reset email or verification code arrive?What to check when a reset email or code doesn't arriveWhy can't staff open the cash drawer on Nomni POS?Turn on B7 or give staff manager approval so they can open the cash drawerHow to back up and reinstall Nomni POS without losing dataUse Export Data and Recover Data to reinstall the app or move to a new iPad safelyWhy are some orders or items missing on the Nomni KDS?Check LOCATION, ORDER TYPES and the held-order settings when only some orders show on the kitchen displayHow to fix Nomni KDS not getting orders from the POS (CONNECTED: NO, Server Disconnected)Fix a kitchen display that has stopped showing orders, on iPad or Android.How to find your Device Register Code on Nomni POSFind the Device Register Code on your iPad so Nomni Support can connect remotelyWhy can't I log in on Safari when other browsers work?Fix Nomni Console or back end login problems in SafariHow to fix Wi-Fi drops on your Nomni POS iPadStop the POS logging out, freezing or crashing by fixing the iPad Wi-Fi settingsHow to get support: fix it yourself or contact Nomni SupportQuick fixes to try first, what to have ready, and every way to reach Nomni SupportHow to fix a cash drawer that won't open or keeps opening on Nomni POS (iPad)Fix a cash drawer that won't open (often because the receipt printer is down) or opens when you don't want it to.How to fix Nomni Console sync problemsResolve server syncing errorsNomni KDS messages and what they meanEvery common Nomni KDS message, what it means and what to do.How to troubleshoot QR, online and kiosk orderingFix a closed or blank QR page, payment problems, sold-out items and slow ordersHow to fix online orders not showing or not printing on Nomni POSFind where an online, QR, kiosk or delivery order got stuck, from Nomni Console through to the POS, printer and KDS.CollectionsPrinters13 articles·Printer Troubleshooting GuidesPOS Troubleshooting11 articles·POS Troubleshooting Guides
